When you step into Atria Chandler Villas, you can feel the warmth. It’s not just another senior living community; it’s a place where people genuinely care about one another, and every interaction is full of kindness and respect. Shiron Ruff, the Executive Director, felt this connection right away.
“Atria Chandler Villas is truly a special place. I knew it from the moment I walked in on my first day,” Ruff shares. “The staff and residents here have such big hearts. We’re like family, always looking out for each other. The positive energy makes coming to work a joy!”
It’s this tight-knit, compassionate spirit, combined with an unwavering commitment to excellence, that has led Atria Chandler Villas to a major achievement: the prestigious “Q” Award. This award is one of Atria Senior Living’s highest honors, given only to communities that exceed the rigorous standards of the company’s Quality Enhancement (QE) program.
What is the Q Award?
Atria’s Quality Enhancement program stands out in the senior living industry for its thoroughness and attention to detail. With unannounced reviews twice a year, the program assesses over 400 performance indicators – from first impressions and cleanliness to resident services and culinary quality. Achieving a Quality Enhancement score of 90% or higher is no small feat, but doing so for three consecutive years is a true testament to the commitment of the Atria Chandler Villas team.
“We’re so proud to bring home the Q Award for the third year straight,” says Ruff. “This team is amazing! Everyone is committed to excellence – not just during reviews but every single day. This success doesn’t belong to one single person; it takes a village. Each person plays their part.”
The emphasis on teamwork is key. From administration and housekeeping to caregiving and culinary services, each staff member plays a key role in making Atria Chandler Villas the wonderful place it is. By working together and keeping quality top of mind, they’ve created a space where residents feel valued and can thrive.
Why Quality Matters in Senior Living
The residents of Atria Chandler Villas experience the benefits of this quality-focused service every day. They enjoy a clean and well-maintained environment, timely and personalized care, delicious meals and engaging activities – these are just a few of the things that make life here special.
But quality is about more than just services. It’s about the culture within the community. “Our residents benefit from our quality standard and all the other programs Atria promotes. It also allows the leadership team to focus their efforts on developing culture and customer service within our four walls,” Ruff explains.
Atria Senior Living is committed to helping its communities provide not only quality care, but also a real sense of belonging. Programs like Engage Life® events and personalized care plans help residents live with purpose, dignity and joy.
A Team Committed to Excellence
Earning the Q Award three years in a row isn’t just an achievement; it’s a reflection of the dedication each team member brings to work each day. Their commitment to excellence isn’t about high scores. It’s about making Atria Chandler Villas a place where residents feel safe, cared for and truly at home.
“We’re more than coworkers – we’re a family,” says Ruff. “Everyone here is dedicated to our community’s success. That’s what makes Atria Chandler Villas such a great place to live and work.”
While they celebrate the honor of a third-straight Q Award, the team at Atria Chandler Villas isn’t slowing down. They’re dedicated to living the values of the QE program every day, always aiming to improve and ensuring their residents receive the best possible care.
Looking to the Future
As 2024 comes to a close, Atria Chandler Villas stands proudly among 70 other Atria communities that earned the Q Award this year. While the award is a wonderful symbol of recognition, it’s the sense of pride that comes from making a real difference in residents’ lives that truly drives this team.
